We'll be undertaking maintenance on the wireless service on 22, 23, 28 and 31 July. You may experience connectivity issues on 22 and 23 July.

On Tuesday 15 July, between 07:00 and 09:00, we will be undertaking maintenance work to update and enhance our network service. We are also reserving 16 July for any additional work that needs to be completed, although we aim to complete on 15 July. During this time there will be some disruption to network connectivity...

University Information Services (UIS) adopted its new IT Service Management platform on Wednesday, 2 July. Some non-UIS departmental service desks will also be using the new platform from Thursday, 3 July. The URL for the new IT support self-service portal is: https://help.it.cam.ac.uk/portal...

University Information Services (UIS) is adopting a new tool to help us give you a better experience when asking for IT support, requesting IT services or reporting problems. Our new IT Service Management (ITSM) tool, provided by Halo ITSM, will be used by all the support teams at UIS, who support the University’s central...

When you set up a Teams meeting, do you amend the settings to prevent AI note-taking bots from joining your meetings? We advise that you do this to protect the security of your meetings and any confidential information you may discuss or show on screen.

If you are still using a University-managed laptop or computer that runs the ACN/UAS Desktop, you need to request an upgrade to a University Managed Desktop (UMD) device by the end of May.

The University of Cambridge Dropbox Agreement, which Academia manages on our behalf, will not be renewed and will expire on 7 June 2025. Accounts will revert to a free Dropbox Basic account with 2GB of storage. Users must take action before their account expires on 7 June 2025.

We will retire the ppsw.cam.ac.uk SMTP relay on 30 June 2025. After this date, you will need to use the SMTP.cam.ac.uk outbound email.

We are launching a new ‘Get your University IT account’ web app. The app will replace the current Jackdaw IT account collection screens.

Panopto will be unavailable for approximately 3 hours from 22:00 on Friday 11 April.